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All Your PMOdocs Questions Answered
Explore our FAQ section to find answers to everything you need to know about PMOdocs, our templates, and services. Get the insights you’re looking for to make the most of your experience.
FAQs
Question: How do I install a PMOdocs ADD-IN template .xlam
Answer: There is a video on the support page that walks you through the installation process. Also in your download there is a Word document that also guides you through the installation process for a .xlam file.
Question: What version of Microsoft Excel are PMOdocs Templates compatible with
Answer: All version from Excel 2010 to current
Question: Are PMOdocs templates compatible with Apple Macintosh products
Answer: No, currently we do not support Apple products. This is something we have on the roadmap for the future.
Question: What do I do if I have an issue with a PMOdocs template.
Answer: Us the Contact Us page to provide us with some detail of the current issues and we will provide advise and solution to you within 24hrs
Question: Are you using any of the new 365 features in your templates
No, we are currently not using any of the new features of 365 such as Xlookup or Xmatch and so on. As we believe that the vast majority of user will have various versions of Excel and to ensure we support those versions, PMOdocs is not currently using the newer features. If you require a custom template for yourself or business and most users are 365 users, we will seek your approval to use the new functionality of 365.
Question: Can I get a refund if the functionality in the template I purchased does not work
Answer: Yes, if the template does not work for you, then you can request a refund.
Question: My ADDIn does not work after the first use
Answer: You need to navigate to where you saved the file, once found, you need to right click on the file and select properties and check the box that says Unblock.
